ISSUE: Prestige Unit Donation Glitch

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DeathStriker
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ISSUE: Prestige Unit Donation Glitch

Post#1 » Sun Nov 04, 2018 1:01 pm

ISSUE: Prestige Unit Donation Glitch

I have noted for a while and was confirmed today that sometimes when donating Prestige Units that these Units don't update the SC Request posted in the in-game Chat leading to a false indication that the SC Request is still needing Units.

:arrow: In reality the Requester receives the Prestige Units but the in-game Chat is not updated correctly.

Being this is a "random issue" and hard to document I am not sure how to report to Disney but wanted to post here for others to comment on and to let others know.
 
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DarkRebel
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Re: ISSUE: Prestige Unit Donation Glitch

Post#2 » Sun Nov 04, 2018 1:38 pm

I’ve seen donated troops not being reflected in the chat request status, but this is not specific to prestige.

I believe it has to do with either (1) multiple people donating to the same request at the same time or (2) request was too old in the chat so it doesn’t get refreshed.


Shelendil
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Re: ISSUE: Prestige Unit Donation Glitch

Post#3 » Sun Nov 04, 2018 2:04 pm

I think it might happen when there's a mix of prestige and not. If I donate 3 normal and 1 prestige units, sometimes the request will show 7 in, sometimes 21, sometimes 28. Never 14.
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Tamarack
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Re: ISSUE: Prestige Unit Donation Glitch

Post#4 » Sun Nov 04, 2018 2:09 pm

I have been without in game chat notifications, on my android tablet, for about two months now. I sent in a help request and was told "it is a known issue and we are working on it". :(
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DeathStriker
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Re: ISSUE: Prestige Unit Donation Glitch

Post#5 » Sun Nov 04, 2018 2:26 pm

Shelendil wrote:I think it might happen when there's a mix of prestige and not. If I donate 3 normal and 1 prestige units, sometimes the request will show 7 in, sometimes 21, sometimes 28. Never 14.

What happened in my case was a Squadmate with a Prestige Level SC (42 UC) requested 6 Jets.

I donated 4 Prestige Jets and 2 Level 10 Jets and the in-game chat only showed 14 UC / 42 UC donated but the Squadmate reported their SC was Full.

Clearly in my Case, the 4 Prestige Jets did not register in the In-Game Chat.
 
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DarkRebel
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Re: ISSUE: Prestige Unit Donation Glitch

Post#6 » Mon Nov 05, 2018 5:19 am

Seems there are multiple problems, or multiple ways that got into this issue.


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DeathStriker
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Re: ISSUE: Prestige Unit Donation Glitch

Post#7 » Wed Jan 23, 2019 7:16 am

ISSUE: Prestige Unit Donation Glitch

I have, as of today, opened a Support Ticket #6755120 with Zygna / Natural Motion Games (whom recently took over from Disney Support).

I will report here in this Topic any results.
 
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Moo
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Re: ISSUE: Prestige Unit Donation Glitch

Post#8 » Wed Jan 23, 2019 3:53 pm

I believe this issue happens when you send different levels of the same troop in one hit.
Eg. You send 3 Prestige Jets + 1 Lvl X Jet in one donation.

If you send the 3 Prestige Jets, and THEN send the Lvl X Jet in two separate donations, it does register correctly within squad chat.

I hope that helps. :)
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DeathStriker
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Re: ISSUE: Prestige Unit Donation Glitch

Post#9 » Wed Jan 23, 2019 4:21 pm

Moo wrote:I believe this issue happens when you send different levels of the same troop in one hit.
Eg. You send 3 Prestige Jets + 1 Lvl X Jet in one donation.

If you send the 3 Prestige Jets, and THEN send the Lvl X Jet in two separate donations, it does register correctly within squad chat.

I hope that helps. :)

Moo - Yes... in fact further exploration seems to indicated that this may be a symptom of a greater issue in that when you send the same unit but 2 different Levels that the in-game chat issue will appear.

Either way, the issue has been reported so hopefully will be addressed and fixed soon.
 
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DeathStriker
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Re: ISSUE: Prestige Unit Donation Glitch

Post#10 » Tue Mar 12, 2019 5:09 am

ISSUE: Prestige Unit Donation Glitch

I send in a follow on report for Support Ticket #6755120 with Zygna / Natural Motion Games to indicate that this issue is still occurring.

They responded that they are still working on a "fix".

Keeping Everyone Informed...
 
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