Whole squad deleted from the game

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CoolGuy
Captain
Posts: 84

Whole squad deleted from the game

Post#1 » Wed Dec 13, 2017 4:28 pm

It has been pointed out to me by another member that when he searches for our squad (RogueEwokReturn) it gets a zero result. Also on the Squad War Ranking website our squad is not found.

This would explain why not a single member of our squad can play. Well done to Disney.


DarkRebel
Major General
Posts: 489

Re: Whole squad deleted from the game

Post#2 » Wed Dec 13, 2017 4:43 pm

I hope you realized that this is a fan forum. No use complaining here. Some devs may lurk around, but these kind of serious issues are best handled through formal support channel.

Why not open a support ticket ?


User avatar
CoolGuy
Captain
Posts: 84

Re: Whole squad deleted from the game

Post#3 » Wed Dec 13, 2017 4:48 pm

DarkRebel wrote:I hope you realized that this is a fan forum. No use complaining here. Some devs may lurk around, but these kind of serious issues are best handled through formal support channel.

Why not open a support ticket ?


Because other players/squads may now check to find out that they have the same problem, and therefore they can request support on the issue.


DarkRebel
Major General
Posts: 489

Re: Whole squad deleted from the game

Post#4 » Wed Dec 13, 2017 5:22 pm

So, have you or anyone from your squad opened a ticket ?
Hope you did.


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CoolGuy
Captain
Posts: 84

Re: Whole squad deleted from the game

Post#5 » Wed Dec 13, 2017 5:26 pm

Second ticket concerning deleted squad raised.


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YourFather
Commodore
Posts: 205

Re: Whole squad deleted from the game

Post#6 » Wed Dec 13, 2017 5:49 pm

thought 1.

This may sound silly but make sure everything was spelled correctly. One character out of place (even a missed space) can mean the difference between finding your squad and zero results. Maybe just try using the first word in your search the sift through other squads to find your own?

thought 2.

You're guy with the difficulty logging in, yes? If you or your members haven't been on in the last 30 days, or if all of you were booted for any reason, your squad would have disappeared into the ether.


User avatar
CoolGuy
Captain
Posts: 84

Re: Whole squad deleted from the game

Post#7 » Wed Dec 13, 2017 6:00 pm

YourFather wrote:thought 1.

This may sound silly but make sure everything was spelled correctly. One character out of place (even a missed space) can mean the difference between finding your squad and zero results. Maybe just try using the first word in your search the sift through other squads to find your own?

thought 2.

You're guy with the difficulty logging in, yes? If you or your members haven't been on in the last 30 days, or if all of you were booted for any reason, your squad would have disappeared into the ether.


thought 2 - our squad was ranked in the 200's and we were playing 2 squad wars a week. I last played 10.00pm Monday Australian time. It's now midday Thursday Australian time. That's a long outage.


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ZeroCool
Captain
Posts: 57

Re: Whole squad deleted from the game

Post#8 » Wed Dec 13, 2017 6:50 pm

CoolGuy wrote:
YourFather wrote:thought 1.

This may sound silly but make sure everything was spelled correctly. One character out of place (even a missed space) can mean the difference between finding your squad and zero results. Maybe just try using the first word in your search the sift through other squads to find your own?

thought 2.

You're guy with the difficulty logging in, yes? If you or your members haven't been on in the last 30 days, or if all of you were booted for any reason, your squad would have disappeared into the ether.


thought 2 - our squad was ranked in the 200's and we were playing 2 squad wars a week. I last played 10.00pm Monday Australian time. It's now midday Thursday Australian time. That's a long outage.


I just found your squad in game with
Level 42
Open To All
Rank: 544
Medals 297,411 total
24/30: players
24/30: active
Yet when i click on Info
its saying at the bottom in Red dead center
Rank:0 BatteScore:0
This is an Enemy Squad.
Image
What Doesn't Kill You - Just Makes You Stranger
Rank: Officer - Medals: 119K - HQ10 -Empire


Shelendil
Admiral
Posts: 580

Re: Whole squad deleted from the game

Post#9 » Wed Dec 13, 2017 8:00 pm

If you try to join the squad, it gives an error even though it's not 30/30 players.
ShadyRebels24
You know you wanna be shady ;)


DarkRebel
Major General
Posts: 489

Re: Whole squad deleted from the game

Post#10 » Wed Dec 13, 2017 10:09 pm

Likely that the game data was corrupted.
My guess is that they may be able recover the bases but not the squad.
There is also a possibility that all bases and squad are not recoverable. If that happens, then likely every players will get some compensation (in crystals).
Tough luck.


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