Facebook Game Room Issues

Voice your bugs/glitches encounters or workarounds you find. While this forum is unofficial, we welcome Disney developers to stop by to help.
oldwarrior

Re: Facebook Game Room Issues

Post#11 » Mon Nov 06, 2017 12:20 am

Entering day 5.

I am astonished that only 3 people seem to have a problem.

There should be tens of thousand.

Either they dont care anymore, very bad for Disney.

Or we are the only ones, very bad for us.

Someone plz find a solution.


shpezman

Re: Facebook Game Room Issues

Post#12 » Mon Nov 06, 2017 3:29 am

I had to turn my virus protection off. Then let the game run an update. Restarted computer and all seems to be working just fine now.


Xpee
Storm Trooper
Posts: 5

Re: Facebook Game Room Issues

Post#13 » Mon Nov 06, 2017 2:34 pm

Same issue here since Nov 1st. Support replied that they are aware of the issue and are working on a fix.

Shpezman did you turn Off Windows Defender on Windows 10 to get the game to run an update ?

I turned everything off, Windows Defender and Windows Firewall. But I am not getting prompt to update Gameroom or SWC.


shpezman

Re: Facebook Game Room Issues

Post#14 » Mon Nov 06, 2017 5:28 pm

Xpee. I am running windows 10. I did have Windows defender turned off. I also run AVG as my anti-virus, I had to turn that off as well. Once everything was off I made sure I was completely logged out of Facebook Gamecenter, it runs in the background so make sure you completely exit out of it. Then I restarted it and launched SWC and it automatically updated. I Restarted my PC to make sure everything was enable again and it has been working since. So make sure you complete exit FB GC (Check by the click under hidden icons to see if it is still running) Hope that helps more.


oldwarrior

Re: Facebook Game Room Issues

Post#15 » Tue Nov 07, 2017 7:58 am

shpezam,

ty for the solution.

did you turn on all the antivirus once the game was updated?


User avatar
nealcfc1
Captain
Posts: 81

Re: Facebook Game Room Issues

Post#16 » Tue Nov 07, 2017 9:40 am

turned everything off defender , firewall , Avast logged out of gr but still doesn't work so
wrote yet another email , waiting on reply , I think there waiting on the next conflict to throw out an update fingers crossed it will work for us few
LEADER OF GUARDIANSOFTHE


shpezman

Re: Facebook Game Room Issues

Post#17 » Tue Nov 07, 2017 3:09 pm

oldwarrior,

Yes. I turned everything back on and restarted my PC to make sure everything was enabled.


User avatar
nealcfc1
Captain
Posts: 81

Re: Facebook Game Room Issues

Post#18 » Wed Nov 08, 2017 8:56 am

ok im back on Gameroom now , this was my solution -
uninstalled Gameroom
scan registry with cc cleaner = fixed all issues
where it says " type here to search " on windows typed in " facebook "
removed all files that were related to facebook gameroom
cleared recycled bin
restarted laptop
checked again registry with cc cleaner
checked again in search for any files " facebook "
reinstalled Gameroom
click on swc
hey presto back on
hope this fix works for you
LEADER OF GUARDIANSOFTHE


oldwarrior

Re: Facebook Game Room Issues

Post#19 » Wed Nov 08, 2017 9:29 am

ty

did, more or less, the same things, and it loaded today,

Whose going to give me over 100 crates lost, gold. ore, medals, etc.

Ah, yes. Disney will.Right


Xpee
Storm Trooper
Posts: 5

Re: Facebook Game Room Issues

Post#20 » Wed Nov 08, 2017 2:51 pm

OldWarrior can you tell me the steps you used.

At the moment I only uninstalled Facebook Gameroom, rebooted the PC and Re-installed Facebook Gameroom with the same issue.

Do I need to delete from the Registry anything to do with Facebook Gameroom ?


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