Game not working on Facebook Gameroom

Voice your bugs/glitches encounters or workarounds you find. While this forum is unofficial, we welcome Disney developers to stop by to help.
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DeathStriker
Moderator
Posts: 3164

Re: Game not working on Facebook Gameroom

Post#31 » Wed Oct 11, 2017 8:01 am

EVERYONE HAVING ISSUES needs to report them to Disney Mobile Support.

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the BLUE [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

  1. Your Player ID (found on Load Splash Screen - or - in Settings > About - or - previously saved).
  2. Your In-Game Name.
  3. Your Squad Name.
  4. Your Game Device and its Current OS Version.
  5. Your SWC Game Version and Build (found in Settings > About).
  6. A description of the "issues" you have noted.
  7. Any Screenshots you may have taken.
Helping Others Is What I Do...
 
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erfs
Commander
Posts: 39

Re: Game not working on Facebook Gameroom

Post#32 » Wed Oct 11, 2017 8:22 am

Did that plus also reported the issue to Facebook - checking the games my kid plays, one worked and another one had the same issue as SW Commander.

This is getting increasingly annyoing, even if this time it *may* not be Disney's fault. I wish that if they want to keep the game interesting, they should spend their time making it run reliably and maybe introducing levels above 10 for long time player instead of adding new skins that you cannot get if you cannot play, making an outage even more frustrating.


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Pirate
Major General
Posts: 436

Re: Game not working on Facebook Gameroom

Post#33 » Wed Oct 11, 2017 12:00 pm

https://help.starwars.com/en_US/Star-Wars

Looks like there is a "gameroom outage" that is causing the problem
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DeathStriker
Moderator
Posts: 3164

Re: Game not working on Facebook Gameroom

Post#34 » Wed Oct 11, 2017 12:08 pm

Pirate wrote:https://help.starwars.com/en_US/Star-Wars

Looks like there is a "gameroom outage" that is causing the problem

Pirate - Thanks for posting! :D

FACEBOOK GAMEROOM ISSUE - Official Response

Noted the following today posted on Official Help here.

IMPORTANT: STAR WARS: Commander affected by Facebook Gameroom Outage - posted on 2017/10/11

Attention Commanders! Facebook Gameroom is currently encountering server issues with all games, including STAR WARS: Commander. Facebook is working diligently to resolve this issue.

Keeping Everyone Informed...
 
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CoolGuy
Captain
Posts: 84

Re: Game not working on Facebook Gameroom

Post#35 » Wed Oct 11, 2017 1:03 pm

Many, many, many hours later in a galaxy far away, highly paid Facebook techs still can't fix this issue.


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mkenobi
Major General
Posts: 358

Re: Game not working on Facebook Gameroom

Post#36 » Wed Oct 11, 2017 1:36 pm

It seems game is current available on Facebook Gameroom again. I just made login with my Imperial account. But for safety, I will keep playing on Bluestack for awhile. I don't want to have another crash in the middle of an attack for loot CB to upgrade my sentinel and be attacked and lost 15 k CB again.
Leader of AndroidsDream Squad on Windows. Empire Level 10 Base, 45k medals, Rank 16. Current level 9 Imperial on Stormflame Squad (Join us!) / Level 8 Rebel player on Vacation.
DISNEY DEVELOPERS ATTACKED SWC PLAYERS AND DISABLED 3 UPLINKS!


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DeathStriker
Moderator
Posts: 3164

Re: Game not working on Facebook Gameroom

Post#37 » Wed Oct 11, 2017 5:16 pm

FACEBOOK GAMEROOM ISSUE FIXED

Anyone needing a good laugh :lol: click here.

Enjoy! :D
 
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Marty19561
Officer
Posts: 9

Re: Game not working on Facebook Gameroom

Post#38 » Sat Nov 11, 2017 4:47 pm

fbgr no swc but other games work . my fire / amazon account works fine .


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