ISSUE: Loading Screen Freeze

Voice your bugs/glitches encounters or workarounds you find. While this forum is unofficial, we welcome Disney developers to stop by to help.
User avatar
DeathStriker
Moderator
Posts: 6304

ISSUE: Loading Screen Freeze

Post#1 » Tue May 23, 2017 8:09 am

ISSUE: Loading Screen Freeze

The game Loading Screen "freezes" during the "transition wipe" from Game Splash Screen to Base Display.

IMAGE:

Image

BACKGROUND / PLEASE NOTE: This has been occurring since Client Update to Patch 4.6.2.1. (Desert Operations) and the "issue" is still happening in the current Client Update to Version 4.10.0.


━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

EVERYONE:

I submitted the above to Disney Mobile Support and open Support Ticket #04937024.

I will post back here when I get a response.

Keeping Everyone Informed...
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


User avatar
DeathStriker
Moderator
Posts: 6304

Re: ISSUE: Loading Screen Freeze

Post#2 » Wed May 24, 2017 6:21 am

I received a response from Disney Mobile Support:

Hey Commander,

Thanks for taking the time to contact us! I'm sorry to hear that you're receiving this error - I can't imagine how frustrating this must be. We have recently received a few reports of this issue from our other players and we are currently collecting device information to try and track this issue down. Feel free to respond back with the following:

- A screenshot of your 32-digit Player ID (found in the 'About' section of the 'Settings' menu).
- Device make/model/OS version.
- App version.
- Available space on your device.
- From which app store did you purchase/download the app?
- Was the app purchased/downloaded/updated via 3G/4G, LTE, or Wi-Fi?
- Was the app installed on the internal memory or an SD card?
- Has your device been modified/rooted from its original manufacturer's specs?
- Have you recently updated or changed your device’s OS?
- A screenshot of the error message you're seeing.

I look forward to your reply, Commander Keith!

Alannah
STAR WARS™: Commander Support

Most of what Alannah asks for was submitted when I opened the Support Ticket. I re-sent it again.

Oh well... {sigh}... :roll:

Keeping Everyone Informed...
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


Return to “Bugs and Glitches (iOS/Android)”

Who is online

Users browsing this forum: No registered users and 4 guests