Tried dual factions, now locked; help?

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PhoenixAZ1899
Admiral
Posts: 647

Tried dual factions, now locked; help?

Post#1 » Mon Oct 24, 2016 2:06 pm

One of my squadmates tried out the dual faction option (he was one who still had it) under Settings, but now his account is locked on the screen where he has to type his Empire gamer name. He can't type anything, and any time he tries to uninstall and re-install, even on a different device, the game takes him to that screen. He can't do anything else and so is effectively locked out of his account.

Support gave him the ever helpful clear-your-cache-and-wait-five-minutes email (seriously. That really is what they told him).

Any help from anybody?
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DeathStriker
Moderator
Posts: 6474

Re: Tried dual factions, now locked; help?

Post#2 » Mon Oct 24, 2016 2:42 pm

PhoenixAZ1899 wrote:One of my squadmates tried out the dual faction option (he was one who still had it) under Settings, but now his account is locked on the screen where he has to type his Empire gamer name.

Any help from anybody?

PhoenixAZ1899 - The situation you describe is why the Game Developers turned off Dual Faction (Faction Flipping) for most Players and why as far back as July 2015 there was constant reminders for Players to NOT USE FACTION FLIPPING.

Here is some help:

KEY NOTE: To go "backward in time" for an APP everything is based upon when the last backup was done.

iOS PLAYERS - Try to "recover data" from iTunes. IMPORTANT - The only way to restore data from an app is to restore from a backup. That will restore everything that is in that backup. You cannot selectively restore just one app's data. To restore from iTunes Backup see here for more information.

  1. If iOS - If above did not work - Uninstall SWC Game
  2. Delete Cache
  3. Delete data from iTunes.
  4. Re-Install SWC:
    • See here for more information.
    • See Great Tutorial by RebelYell here.
  5. Play thru Tutorial
  6. Reload from Facebook (if backed up there) or from Android - Google Play, or from iOS - Game Center.
I hope I have helped somewhat. I don't have Faction Flipping and as such my "experience" is limited.
 
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Kender
Captain
Posts: 99

Re: Tried dual factions, now locked; help?

Post#3 » Sat Oct 29, 2016 2:47 am

There was nothing the affected player could have done.
I was able to fix this issue by writing my own game client and bypassing the bug and issuing the switch command again.
SONS_OF_DEATH http://squadsofdeath.com
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Farad
Cadet Trooper
Posts: 1

Re: Tried dual factions, now locked; help?

Post#4 » Sat Dec 10, 2016 1:33 am

Kender wrote:There was nothing the affected player could have done.
I was able to fix this issue by writing my own game client and bypassing the bug and issuing the switch command again.


I apologize for bringing this thread back to life. I've a squadmate (on Android) who has encountered the bug mentioned here. Can you share your workaround for bypassing this bug?


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Kender
Captain
Posts: 99

Re: Tried dual factions, now locked; help?

Post#5 » Sat Dec 10, 2016 6:55 am

Short version: issued a player.identity.switch command with identityIndex = 0.

I reverse engineered the game, specifrically the section where the swicth button lives.
Figured out what it does underwater and replicated that functionality as if I did get past the callsign screen, went to settings and switched back.
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Kender
Captain
Posts: 99

Re: Tried dual factions, now locked; help?

Post#6 » Sat Dec 10, 2016 11:11 pm

UPDATE:
Support is aware of the issue and has a way to help. You can send them the call sign you would like to have and they will fill it for you so that you are no longer stuck on that screen.
SONS_OF_DEATH http://squadsofdeath.com
Global Squad War Ranking http://squadsofdeath.com/squadranking


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