HELP - Game Stuck On Loading Screen

[1DarthRebel]

For fuck sake how do I get my base back. Was upgrading to LVL 6 and now can't find it. Where the fuck is it??

[1DarthRebel]

What dick head decided to do maintenance and cause my base to disappear??

[Daedagor]

I have this same problem too.

[DeathStriker]

EVERYONE:

Recommend anyone having "issues" contact Disney Mobile Support.

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the BLUE [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

1. Your Player ID (found in Settings > About - or - previously saved).
2. Your In-Game Name.
3. Your Squad Name.
4. Your Game Device and its Current OS Version.
5. Your SWC Game Version and Build (found in Settings > About).
6. A description of the "issues" you have noted.
7. Any Screenshots you may have taken.

Helping Others Is What I Do...

[Shea123]

I installed this game years ago I canot remember if I had passwords ect and I no longer have facebook. I'm on an iPad. So my question is if I uninstall and reinstall will it just remember me or do I need passwords, usernames ect? Thanks

[DeathStriker]

I installed this game years ago I canot remember if I had passwords ect and I no longer have facebook. I'm on an iPad. So my question is if I uninstall and reinstall will it just remember me or do I need passwords, usernames ect? Thanks

Shea123 - You don't need any Passwords to play Game - BUT - you do need User-IDs / Passwords to your Back-Up Method (i.e. Facebook, Google Play, iOS Play Center, etc.) when requested.

If upon install you don't see your Base and want to get your Old Base Back you will need access to Facebook log-in information or you may need to contact Disney Mobile Support and provide New Player ID and Old Player ID (if saved somewhere).

I hope this helps answer some questions.

[Shea123]

Very helpful thank you

[VivalaEmpire]

My Star Wars Commander won't load. (It stops just before the L for loading) I can restart my device (shut down in case you are wondering) and start it back up, but by the time the whole process is done, I've lost 10 minutes just trying to start it up. This started after the chat lag fix (which is weird because they are not related) and it has gotten worse ever since (which is actually even weirder). Please tell me another solution.
P.S, uninstalling on my device means deleting it, and it would not help at all.

[jflipps406]

We are having the same problem. Cannot get past the loading page, has error that says no internet connection can be established - however our internet does work.