HELP - Game Stuck On Loading Screen

Voice your bugs/glitches encounters or workarounds you find. While this forum is unofficial, we welcome Disney developers to stop by to help.
1DarthRebel
Storm Trooper
Posts: 6

Re: HELP - Game Stuck On Loading Screen

Post#51 » Fri Sep 15, 2017 1:31 am

For fuck sake how do I get my base back. Was upgrading to LVL 6 and now can't find it. Where the fuck is it??


1DarthRebel
Storm Trooper
Posts: 6

Re: HELP - Game Stuck On Loading Screen

Post#52 » Fri Sep 15, 2017 1:32 am

What dick head decided to do maintenance and cause my base to disappear??


Daedagor
Officer
Posts: 7

Re: HELP - Game Stuck On Loading Screen

Post#53 » Fri Sep 15, 2017 3:07 am

I have this same problem too.


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DeathStriker
Moderator
Posts: 4029

Re: HELP - Game Stuck On Loading Screen

Post#54 » Fri Sep 15, 2017 5:09 am

EVERYONE:

Recommend anyone having "issues" contact Disney Mobile Support.

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the BLUE [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

  1. Your Player ID (found in Settings > About - or - previously saved).
  2. Your In-Game Name.
  3. Your Squad Name.
  4. Your Game Device and its Current OS Version.
  5. Your SWC Game Version and Build (found in Settings > About).
  6. A description of the "issues" you have noted.
  7. Any Screenshots you may have taken.
Helping Others Is What I Do...
 
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Shea123

Re: HELP - Game Stuck On Loading Screen

Post#55 » Tue Dec 26, 2017 10:56 pm

I installed this game years ago I canot remember if I had passwords ect and I no longer have facebook. I'm on an iPad. So my question is if I uninstall and reinstall will it just remember me or do I need passwords, usernames ect? Thanks


User avatar
DeathStriker
Moderator
Posts: 4029

Re: HELP - Game Stuck On Loading Screen

Post#56 » Wed Dec 27, 2017 4:32 am

Shea123 wrote:I installed this game years ago I canot remember if I had passwords ect and I no longer have facebook. I'm on an iPad. So my question is if I uninstall and reinstall will it just remember me or do I need passwords, usernames ect? Thanks

Shea123 - You don't need any Passwords to play Game - BUT - you do need User-IDs / Passwords to your Back-Up Method (i.e. Facebook, Google Play, iOS Play Center, etc.) when requested.

If upon install you don't see your Base and want to get your Old Base Back you will need access to Facebook log-in information or you may need to contact Disney Mobile Support and provide New Player ID and Old Player ID (if saved somewhere).

I hope this helps answer some questions.
 
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Shea123

Re: HELP - Game Stuck On Loading Screen

Post#57 » Wed Dec 27, 2017 6:46 pm

Very helpful thank you


VivalaEmpire

Re: HELP - Game Stuck On Loading Screen

Post#58 » Thu Feb 01, 2018 5:36 am

My Star Wars Commander won't load. (It stops just before the L for loading) I can restart my device (shut down in case you are wondering) and start it back up, but by the time the whole process is done, I've lost 10 minutes just trying to start it up. This started after the chat lag fix (which is weird because they are not related) and it has gotten worse ever since (which is actually even weirder). Please tell me another solution.
P.S, uninstalling on my device means deleting it, and it would not help at all.


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