HELP - Game Stuck On Loading Screen

Voice your bugs/glitches encounters or workarounds you find. While this forum is unofficial, we welcome Disney developers to stop by to help.
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DeathStriker
Moderator
Posts: 3649

Re: HELP - Game Stuck On Loading Screen

Post#21 » Thu Jul 27, 2017 6:27 pm

Diggory wrote:
Diggory wrote:My iPhone while love the game either it's been about 48 hours for me as well. No tickets minutes since I don't know what they need to do for that . Help!?!


When uninstalling and reinstalling the new player mode loads fine but re syncing to my level 7 base makes the game crash again. How can this be fixed, or how can my account be reported? My squad kicks for inactivity and it's been 2 days now... thanks.

Diggory - You will need to contact Disney Mobile Support.

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the BLUE [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

  1. Your Player ID (found in Settings > About - or - previously saved).
  2. Your In-Game Name.
  3. Your Squad Name.
  4. Your Game Device and its Current OS Version.
  5. Your SWC Game Version and Build (found in Settings > About).
  6. A description of the "issues" you have noted.
  7. Any Screenshots you may have taken.
Helping Others Is What I Do...
 
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Diggory
Cadet Trooper
Posts: 2

Re: HELP - Game Stuck On Loading Screen

Post#22 » Fri Jul 28, 2017 7:18 am

DeathStriker wrote:
Diggory wrote:
Diggory wrote:My iPhone while love the game either it's been about 48 hours for me as well. No tickets minutes since I don't know what they need to do for that . Help!?!


When uninstalling and reinstalling the new player mode loads fine but re syncing to my level 7 base makes the game crash again. How can this be fixed, or how can my account be reported? My squad kicks for inactivity and it's been 2 days now... thanks.

Diggory - You will need to contact Disney Mobile Support.

How to Contact Disney Mobile Support

You can contact Disney Mobile Support here.

Click on the BLUE [Contact Us] Button in the lower right corner and answer the prompts thereafter.

⇨ Be sure to include with your initial "report" the following:

  1. Your Player ID (found in Settings > About - or - previously saved).
  2. Your In-Game Name.
  3. Your Squad Name.
  4. Your Game Device and its Current OS Version.
  5. Your SWC Game Version and Build (found in Settings > About).
  6. A description of the "issues" you have noted.
  7. Any Screenshots you may have taken.
Helping Others Is What I Do...



Thanks DeathStiker! I just put in a ticket via the site you pointed me to. Hopefully the issue will be resolved soon.


MobiusPrime
Commander
Posts: 48

Re: HELP - Game Stuck On Loading Screen

Post#23 » Sat Jul 29, 2017 7:12 am

All members in my squad with iOS devices are unable to log in. Game crashes on startup. Android users are reporting no issues. Anyone else seeing this?
SithLegionXII Empire, Competitive, Active, Adult, Drama Free Squad.


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DeathStriker
Moderator
Posts: 3649

Re: HELP - Game Stuck On Loading Screen

Post#24 » Sat Jul 29, 2017 11:30 am

MobiusPrime wrote:All members in my squad with iOS devices are unable to log in. Game crashes on startup. Android users are reporting no issues. Anyone else seeing this?

MobiusPrime - I am NOT seeing any "crashing issue" on any of my iOS Game Devices (iPhone 6, iPad Air 2, iPad Pro).
 
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Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


MobiusPrime
Commander
Posts: 48

Re: HELP - Game Stuck On Loading Screen

Post#25 » Sat Jul 29, 2017 11:40 am

DS. Thanks for the follow up. I'm at a loss to explain this. It seems statistically improbable to have so many in my squad affected without this being a widespread issue
SithLegionXII Empire, Competitive, Active, Adult, Drama Free Squad.


MobiusPrime
Commander
Posts: 48

Re: HELP - Game Stuck On Loading Screen

Post#26 » Sat Jul 29, 2017 1:22 pm

Support chat has confirmed with us that there is currently an issue for some ios users. I have ten members who have confirmed in line chat they can not access the game.
SithLegionXII Empire, Competitive, Active, Adult, Drama Free Squad.


nattzki
Officer
Posts: 7

Re: HELP - Game Stuck On Loading Screen

Post#27 » Sun Jul 30, 2017 4:32 am

Hi guys, I am having the same problem as MobiusPrime with my iOS device. For me it only started yesterday. Do we have to do anything or just wait for support to fix the problem?


MobiusPrime
Commander
Posts: 48

Re: HELP - Game Stuck On Loading Screen

Post#28 » Sun Jul 30, 2017 7:50 am

All, members were able to get back in today at about 10:30 am eastern time. 4 hours left in our war and haven't used a single attack. Should be enough time for us to force a 45 tie thank goodness. Very strange occurrence.
SithLegionXII Empire, Competitive, Active, Adult, Drama Free Squad.


Qwik86z

Re: HELP - Game Stuck On Loading Screen

Post#29 » Sun Jul 30, 2017 7:57 am

Most of my squad is down as well. Only Android users able to access game. I know people are seeing attack notifications with no way of defending their base or reloading sc/traps.


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Iron
Storm Trooper
Posts: 6

Re: HELP - Game Stuck On Loading Screen

Post#30 » Sun Jul 30, 2017 11:57 am

MobiusPrime wrote:All members in my squad with iOS devices are unable to log in. Game crashes on startup. Android users are reporting no issues. Anyone else seeing this?


Same here, still not working. I might wait a while then uninstall and reinstall the game.
Clone Wars FTW


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