WTF With Zynga - Pushing Game Update Early Before Event Ends

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Harshit
Admiral
Posts: 620

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#71 » Sun Oct 27, 2019 7:59 pm

I got an 23 rd final objective crate that contained 32 frags for AT-ST. I said that I was not able to complete the final vehicle hell because of your game update. :D
MIgrated from Windows from former squad HOLCRON HORROR. NOW shifted to android/ios in the squad HH-resurrectionand and our sister squad at HH-Insurrection. Apply now and be loyal to the EMPEROR.


Grand
Cadet Trooper
Posts: 1

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#72 » Sun Oct 27, 2019 10:20 pm

I was grinding heavily during the event. When I log on to claim my last create it said update happening log back on later. While I waited patiently for it to happen. By the time it finished installing the new update, the event was over. So I never got my last create for the event. I am requesting a fix in the system so that something like this never happens again.




P.S my in game username is grand admiral t imperial side squad name squad_wars_power


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mkenobi
Grand Admiral
Posts: 1728

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#73 » Mon Oct 28, 2019 5:48 am

I just received an Elite Crate compensation for my Imperial HQ 11, the only one of my 5 participating bases that has received the Crate so far.

Image

At least they acknowledged the mess they did. If only we were sure they won't do it again in the future...
SWC Windows survivor.

Imperial Prestige / Rebel Prestige on vacation and trying new games.
If you are Rebel join "Solo's_Band" (war squad) or "Ewok_revenge" (training squad)


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LordWader
Commodore
Posts: 183

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#74 » Mon Oct 28, 2019 9:04 am

For those with more than one account, you will have to send in a separate ticket for each one. That's what I was told as I had to send in separate tickets for both of mine ( Imp HQ 9 and 11), but I did get a crate for each one


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mkenobi
Grand Admiral
Posts: 1728

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#75 » Mon Oct 28, 2019 7:19 pm

LordWader wrote:For those with more than one account, you will have to send in a separate ticket for each one. That's what I was told as I had to send in separate tickets for both of mine ( Imp HQ 9 and 11), but I did get a crate for each one

Yes, that is correct. Here is the Support answer:

Thanks for the screenshot and I'll be glad to assist regarding your missing Elite Crate; however, we're only able to process your request in this specific account due to privacy reasons. For us to proceed further with your crates on several accounts, please make an email for each of them so we can assist properly.

Moving forward, I have now added the Elite Crate for Under Fire Event that you weren't able to claim due to the maintenance occurred. Please reload (force close then relaunch) your game to see the changes and collect it within 24 hours as it has an expiration.

Thanks for your continuous support, Commander.

Regards,
Jason
Zynga Player Support
SWC Windows survivor.

Imperial Prestige / Rebel Prestige on vacation and trying new games.
If you are Rebel join "Solo's_Band" (war squad) or "Ewok_revenge" (training squad)


Boge
Commander
Posts: 28

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#76 » Tue Oct 29, 2019 1:39 pm

I did NOT get anything. And I am really mad.

Hello Boge

Apologies for the inconvenience caused by the sudden down time of the game which was already been fixed. For more info please refer on the link below:
https://zynga.my/SWCCannotLogin
Thanks for understanding.

Regards,
Philip
Zynga Player Support
---------------------------------------------------------------
Boge - Officer in ElvenRebels
Former officer in the Windows squad - Kiwirebels2


User avatar
Spock
Grand Admiral
Posts: 1047

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#77 » Tue Oct 29, 2019 1:50 pm

Boge wrote:I did NOT get anything. And I am really mad.

Hello Boge

Apologies for the inconvenience caused by the sudden down time of the game which was already been fixed. For more info please refer on the link below:
https://zynga.my/SWCCannotLogin
Thanks for understanding.

Regards,
Philip
Zynga Player Support


I have seen this reply many times for this issue. Always from Philip. The worst part is other customer service reps are providing the requested compensation.

I think it might be worth a try to open a new support ticket and explain your situation again. Hope you get a different rep.
That’s what I had to do and it was the only way I got compensated. With no fight at all I might add.
Philip just kept repeating the same thing. Useless and not helpful at all.
Image

Leader of the Imperial_Enclave.

Check out our YouTube channel with Almost 1,500 no outpost replays being shared. Quite possibly the largest collection of commander replays out there.

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TKTB51
Major General
Posts: 302

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#78 » Tue Oct 29, 2019 6:47 pm

I also got "Philliped" and I've given up as I don't give a FFF.
Player: TK-TB51 (leader)
Squad: DarkLords
Level 50 with all maxed out perks
Imperial (like you didn't know that already)

Founder of MEGA - "Make the Empire Great Again".

www.darklords.info (under construction)


User avatar
Spock
Grand Admiral
Posts: 1047

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#79 » Tue Oct 29, 2019 9:06 pm

TKTB51 wrote:I also got "Philliped" and I've given up as I don't give a FFF.

Haha. I like that. Might have to use it next time they jerk me around. :D
“Philliped”. Lol
Image

Leader of the Imperial_Enclave.

Check out our YouTube channel with Almost 1,500 no outpost replays being shared. Quite possibly the largest collection of commander replays out there.

https://m.youtube.com/channel/UCW4iVRbrSDJHTBZobNNy7LA


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TKTB51
Major General
Posts: 302

Re: WTF With Zynga - Pushing Game Update Early Before Event Ends

Post#80 » Tue Oct 29, 2019 9:09 pm

except my Phillip was named Justine, but they're using the same script


### Do not reply below this line ###
Justine A.
October 25, 2019, 08:44 -0500
Hello Tom,

I am sorry for the inconvenience that the sudden server Maintenance had caused you. We are glad to inform you that the game is now available. You can check this link for the details of the downtime: https://zynga.my/SWCCannotLogin.

Thank you for bearing with us. Good day.

Regards,
Justine
Zynga Player Support


here's how I feel about you Justine:

....................../´¯/)
....................,/¯../
.................../..../
............./´¯/'...'/´¯¯`·¸
........../'/.../..../......./¨¯\
........('(...´...´.... ¯~/'...')
.........\.................'...../
..........''...\.......... _.·´
............\..............(
..............\.............\...
Player: TK-TB51 (leader)
Squad: DarkLords
Level 50 with all maxed out perks
Imperial (like you didn't know that already)

Founder of MEGA - "Make the Empire Great Again".

www.darklords.info (under construction)


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