Please help me, I've tried everything to get my account back.

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CarthOnasi
Storm Trooper
Posts: 3

Please help me, I've tried everything to get my account back.

Post#1 » Fri Jun 07, 2019 11:01 pm

I've been trying everything I've read online and I sent a support ticket but I can't wait because its an event right now and I really don't want to miss it!

I wanted to check out some stuff on my old rebel base so I logged into it using my gmail account. My new base I lost was synced with facebook, after I was done testing out the stuff I wanted on my old rebel base I wanted to log back on to my new empire account. So I clicked log in with facebook and it just said that I already have an account synched please log into to the existing account. I tried everything. Reinstalling and using a new device and clearing data. My brother can still see my base in the guild on his phone. I still have my id and like I said, I sent a ticket but the event! Help please!!!


User avatar
SpaceDandy
Commodore
Posts: 126

Re: Please help me, I've tried everything to get my account back.

Post#2 » Sat Jun 08, 2019 7:44 am

The fact you have your ID and sent that to the support team is a very good sign. Hang tight - don't sweat the event and do something rash. Was this all done via Facebook gameroom on the PC? Or a mobile device? Do you have only one portal to your imperial base or multiple (mobile AND Facebook gameroom)?
Officer, RoughTeam, a fun, active, & competitive rebel squad


CarthOnasi
Storm Trooper
Posts: 3

Re: Please help me, I've tried everything to get my account back.

Post#3 » Sun Jun 09, 2019 11:07 pm

Oh I just gave up. Sure I wasted 40$ but I just started over as a rebel. Synced to google play and all set. Won't mess up this one.


BusuBoots
Commodore
Posts: 119

Re: Please help me, I've tried everything to get my account back.

Post#4 » Mon Jun 10, 2019 2:35 am

Ok so the solution is to sync your test account with a different Facebook account. Then try to log In on your old device with your old account on it...
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