ISSUE: Medal Count Not Displaying Properly

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DarthBratzzznew
Admiral
Posts: 721

Re: ISSUE: Medal Count Not Displaying Properly

Post#261 » Wed Mar 20, 2019 7:08 am

I just contacted Zynga via the form and was reimbursed with 2000 crystals immediately.
it really is worth the trouble of filling in the form (takes 3-5 minutes at most).

Good luck and thanks to those who unrelentingly haunted Disney and Zynga for further compensation.

regards
Darth Bratzzz
Proud Officer of the CircleOf Family of squads. Many experienced and motivated longtime high-level players; regular/against OP/NO OP wars, to each his own. English spoken. Worldwide brotherhood of rebel scourges :twisted:


Boog
Grand Admiral
Posts: 1617

Re: ISSUE: Medal Count Not Displaying Properly

Post#262 » Wed Mar 20, 2019 10:43 am

Can anyone reply, lol? I think I lost some, but can't remember.


DarthBratzzznew
Admiral
Posts: 721

Re: ISSUE: Medal Count Not Displaying Properly

Post#263 » Thu Mar 21, 2019 7:39 am

Boog wrote:Can anyone reply, lol? I think I lost some, but can't remember.


If you cannot remember whether your medal count all of a sudden dropped dramatically at the end of November 2018 you have an issue my friend... either Amnesia or some psychic Denial Syndrome or mantal blocking, all of which should send you running for some assistance.

But if you mean, if you just call out that you lost medals -which actually you didn't but care for the 2k crystals anyway- I have no idea...
Give it a shot.

I had to provide my player ID in the ticket and (because I had a few pics of my base from before #Medalgate ) I sent those along. Not sure if those are mandatory or not, I think not.

Cheers
Proud Officer of the CircleOf Family of squads. Many experienced and motivated longtime high-level players; regular/against OP/NO OP wars, to each his own. English spoken. Worldwide brotherhood of rebel scourges :twisted:


paxonator
Officer
Posts: 7

Re: ISSUE: Medal Count Not Displaying Properly

Post#264 » Fri Mar 22, 2019 6:36 pm

I received no medals... just got this bs response.....
Help please....

Philip O.
March 22, 2019, 16:27 -0400
Hello Xxxxxx

I understand your concern regarding this. As of now this is what we can add to the affected players. Also, we still don't have any further information regarding this issue. But rest assure that the dev team may do something about it. You may also vsit our official social media sites for news and updates.

Regards,
Philip
Zynga Player Support


March 21, 2019, 17:14 -0400
I am getting more disheartened by the day for what seems like a very
easy fix for those who've dedicated so much time and money to this game. I
have tried to stay patient in not getting too worked up about it, but this
is an issue that occurred in Nov 2018 and has been many months since the
new groups taken over. With each server update I waited in anxious
anticipation to no avail.

The lack of action in regards to this matter has just led me to believe
that you guys obviously don't care. And that's just sad. I had high hopes
in you balancing the game play and resolving injustices.

There is another crystal Sale going on that prompted my email as I would
love to take advantage of it but refused to out of the principle of the
whole thing.

Please let me know if you plan on resolving this issue or not. I have mounds
of documention in regards to this if require

Thanks in advance
Xxxx


User avatar
Spock
Grand Admiral
Posts: 1032

Re: ISSUE: Medal Count Not Displaying Properly

Post#265 » Fri Mar 22, 2019 6:51 pm

paxonator wrote:I received no medals... just got this bs response.....
Help please....

Philip O.
March 22, 2019, 16:27 -0400
Hello Xxxxxx

I understand your concern regarding this. As of now this is what we can add to the affected players. Also, we still don't have any further information regarding this issue. But rest assure that the dev team may do something about it. You may also vsit our official social media sites for news and updates.

Regards,
Philip
Zynga Player Support


March 21, 2019, 17:14 -0400
I am getting more disheartened by the day for what seems like a very
easy fix for those who've dedicated so much time and money to this game. I
have tried to stay patient in not getting too worked up about it, but this
is an issue that occurred in Nov 2018 and has been many months since the
new groups taken over. With each server update I waited in anxious
anticipation to no avail.

The lack of action in regards to this matter has just led me to believe
that you guys obviously don't care. And that's just sad. I had high hopes
in you balancing the game play and resolving injustices.

There is another crystal Sale going on that prompted my email as I would
love to take advantage of it but refused to out of the principle of the
whole thing.

Please let me know if you plan on resolving this issue or not. I have mounds
of documention in regards to this if require

Thanks in advance
Xxxx


Sadly they can not (will not) add medals.
That’s the same for all of us.
But they should have given you 2,000 crystals.
The reply sounds like they sent them to you because they say ‘as of now this is what we can add to the affected players”.
Image

Leader of the Imperial_Enclave.

Check out our YouTube channel with OVER 1 THOUSAND no outpost replays being shared. Quite possibly the largest collection of commander replays out there.

https://m.youtube.com/channel/UCW4iVRbrSDJHTBZobNNy7LA


User avatar
DeathStriker
Moderator
Posts: 6325

Re: ISSUE: Medal Count Not Displaying Properly

Post#266 » Sat Mar 23, 2019 3:47 pm

WOOT!! I GOT 2000 CRYSTALS :D

My HQ 6 Account submitted a request as described by Spock in their Post found here

:arrow: Today I got my 2000 Crystals (see Image)

Image

I used my 2000 Free Crystals to purchase my 5th Base Repair Droid :D :lol:

Keeping Everyone Informed...
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


User avatar
Spock
Grand Admiral
Posts: 1032

Re: ISSUE: Medal Count Not Displaying Properly

Post#267 » Sat Mar 23, 2019 8:33 pm

DeathStriker wrote:WOOT!! I GOT 2000 CRYSTALS :D

My HQ 6 Account submitted a request as described by Spock in their Post found here

:arrow: Today I got my 2000 Crystals (see Image)

Image

I used my 2000 Free Crystals to purchase my 5th Base Repair Droid :D :lol:

Keeping Everyone Informed...


Good stuff man and great use of those free crystals too!
Image

Leader of the Imperial_Enclave.

Check out our YouTube channel with OVER 1 THOUSAND no outpost replays being shared. Quite possibly the largest collection of commander replays out there.

https://m.youtube.com/channel/UCW4iVRbrSDJHTBZobNNy7LA


User avatar
DeathStriker
Moderator
Posts: 6325

Re: ISSUE: Medal Count Not Displaying Properly

Post#268 » Mon Apr 01, 2019 6:39 am

Topic Closed

Since my Post above my other 2 Accounts have received their 2000 Crystals from Zygna. :D

Following Spock's Topic Post found here a lot of Players have also received theirs.

IT IS EASY TO DO:

  1. In Game click on Settings then Help.

  2. Click Copy (to copy Player ID + Pin) then OK.

  3. You will be taken to the Zygna Support Webpage - Support Ticket Submission Form.

  4. Paste the Player ID + Pin in appropriate Form Field.

  5. Complete rest of Form and then Submit.
It is that easy ;)

:arrow: There is no word on when this "action" will end, but if you have not done so yet, do it sooner than later.

Good luck to all...
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


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