I put in a ticket with Zynga asking for help over the medal issue, got this reply in less than 8 hrs.
Apologies for the inconvenience this issue has caused you. We are now looking onto this missing medals issue. I'll make sure to get back to you as soon as I get an update from our Team or if we require more information. I ask more of your patience in the meantime.
Zynga Player Support"
So it all looks positive so far, they are very quick to reply and looks like they want to help, what a difference from Disney.
ⒹⒶⓇⓀⓈⒾⒹⒺ Disney owe me 78727 medals
#Medalgate victim support helpline 999-999-999-mouse