Notice: New Customer Support E-Mail For SWC

General topics, questions, suggestions, bugs, or anything Star Wars Commander related.
User avatar
Spock
Admiral
Posts: 812

Notice: New Customer Support E-Mail For SWC

Post#1 » Tue Nov 20, 2018 6:40 pm

Here is the zynga link for swc customer support.
https://zyngasupport.helpshift.com/a/st ... nder/?l=en
Last edited by DeathStriker on Wed Nov 21, 2018 8:01 am, edited 2 times in total.
Reason: Updated Topic Title - Capitalized
Image

Leader of the imperial_enclave. Flagship of the enclave brotherhood of squads.
Always looking for active lvl10 commanders. Line app required.


User avatar
DeathStriker
Moderator
Posts: 4980

Re: New customer support email for SWC

Post#2 » Tue Nov 20, 2018 6:42 pm

Spock wrote:Here is the zynga link for swc customer support.

Spock - Thanks for Posting :D
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


User avatar
Harshit
Commodore
Posts: 238

Re: New Customer Support E-Mail For SWC

Post#3 » Wed Nov 21, 2018 2:23 am

Thanks Spock!!
MIgrated from Windows from former squad HOLCRON HORROR. NOW shifted to android/ios in the squad HH-resurrectionand and our sister squad at HH-Insurrection. Apply now and be loyal to the EMPEROR.


User avatar
ChiptheFish
Major General
Posts: 394

Re: New Customer Support E-Mail For SWC

Post#4 » Wed Nov 21, 2018 3:08 am

Time to email that old petition in...
Chip the Fish, Rebel: HQ Prestige, Medals: 28K, Battle Rank: 14(Android)
FriskyEwoks: Level 50 Squad - Join us!


User avatar
mkenobi
Grand Admiral
Posts: 1098

Re: New Customer Support E-Mail For SWC

Post#5 » Wed Nov 21, 2018 3:34 am

It's time to bother our new lords with tickets with lots of complaints lol

Oh, and I think I will miss Danielle, Charis, Alannah, Ashley, Alessandra, Laura, Elysse...
A Windows survivor now training players and helping squads through the Galaxy!

Imperial HQ Prestige / HQ 6 in "BombSquad18" (Level 50 squad)
Rebel HQ Prestige / HQ 8 / HQ 6 in "Ewok_revenge" (Level 50 squad)


User avatar
ChiptheFish
Major General
Posts: 394

Re: New Customer Support E-Mail For SWC

Post#6 » Wed Nov 21, 2018 4:03 am

Danielle, Chad, and don't forget Brittney. For old times...typical response after waiting like a week:

Greetings Commander,

I have heard back from our restore team and unfortunately we are unable to assist in providing an restore at this time. It is recommended that you continue playing with your current Player ID.

If you have any other questions or concerns, please do not hesitate to reach out again.

May the Force be with you,
Brittney
STAR WARS™: Commander Support

Please click here to take a short survey and let us know how we're doing!
Chip the Fish, Rebel: HQ Prestige, Medals: 28K, Battle Rank: 14(Android)
FriskyEwoks: Level 50 Squad - Join us!


User avatar
Spock
Admiral
Posts: 812

Re: Notice: New Customer Support E-Mail For SWC

Post#7 » Mon Nov 26, 2018 6:36 pm

Just a quick update.

I got a reply to my email finally.
Zynga basically ignored all the questions I asked and told me their swc support portal was still under construction.
They forwarded me the link to Disney customer supoort and told me if I had an issue I should contact Disney.

So, for the time being, swc is still fully under control of the mouse.
Image

Leader of the imperial_enclave. Flagship of the enclave brotherhood of squads.
Always looking for active lvl10 commanders. Line app required.


TNT
Admiral
Posts: 508

Re: Notice: New Customer Support E-Mail For SWC

Post#8 » Tue Nov 27, 2018 2:43 am

Spock wrote:Just a quick update.

I got a reply to my email finally.
Zynga basically ignored all the questions I asked and told me their swc support portal was still under construction.
They forwarded me the link to Disney customer supoort and told me if I had an issue I should contact Disney.

So, for the time being, swc is still fully under control of the mouse.


:D That's hilarious.
Join the OuterRimRioters.
Drama free, laid back, regular wars and multiple time zones coverage.
No Line or Discord required. (though the latter is available if you want to)

Also available in a trial version.


User avatar
DeathStriker
Moderator
Posts: 4980

Re: Notice: New Customer Support E-Mail For SWC

Post#9 » Tue Nov 27, 2018 1:11 pm

Spock wrote:Here is the zynga link for swc customer support.
https://zyngasupport.helpshift.com/a/st ... nder/?l=en

Spock (Everyone) - The link posted no longer works.

As Spock recently posted, Zygna Support Portal was still under construction.

:arrow: This Topic will be updated once we get a valid link to the Zygna Support Portal.

UNTIL THEN... Contact Disney Mobile Support here
 
Image
Death_Striker is looking for ALL Rebel Commanders
Sons_of_Death is looking for Level 8+ Rebel Commanders
If YOU Want to War - Apply Now!


User avatar
mkenobi
Grand Admiral
Posts: 1098

Re: Notice: New Customer Support E-Mail For SWC

Post#10 » Tue Nov 27, 2018 2:10 pm

Black Diamond Casino? Zynga must have given up and sent the SWC Support back to the Mouse when they realized that we're a pain in the ass ready to turn their lives into a hell with a zillion of tickets every day complaining about everything in the game...

Or they are trying to say "Click here and play a good Casino game instead of keep complaining about a broken Star Wars game no one cares..."
A Windows survivor now training players and helping squads through the Galaxy!

Imperial HQ Prestige / HQ 6 in "BombSquad18" (Level 50 squad)
Rebel HQ Prestige / HQ 8 / HQ 6 in "Ewok_revenge" (Level 50 squad)


Return to “General Discussions”

Who is online

Users browsing this forum: bertoni, Boge, Google Adsense [Bot], Redeye231, SleeperSim12 and 37 guests